Encountering QuickBooks Error 6120? This error usually occurs when the database server is not accessible, or there are issues with the company file or network setup. Follow these steps to troubleshoot:
Verify Hosting Settings:
- Ensure that only the server computer is set to host multi-user access. Go to "File" > "Utilities" and verify that "Host Multi-User Access" is enabled only on the server.
Restart QuickBooks Database Server Manager:
- Press "Windows + R," type "services.msc," and press Enter.
- Find QuickBooksDBXX (where XX is your version) service, right-click, and select "Restart."
Run QuickBooks File Doctor:
- Download and install QuickBooks Tool Hub.
- Open Tool Hub, go to "Company File Issues," and run QuickBooks File Doctor to repair the company file.
Check File Location:
- Ensure the company file is stored on the local hard drive or a network location accessible to all users. Avoid using external drives.
Verify File Permissions:
- Ensure that all users have the necessary permissions to access the company file. Right-click on the company file, select "Properties," go to the "Security" tab, and check permissions.
Disable Antivirus and Firewall Temporarily:
- Sometimes, security software can interfere with QuickBooks operations. Temporarily disable your antivirus and firewall software and try opening the company file again.
Update QuickBooks:
- Make sure your QuickBooks software is up-to-date. Go to "Help" > "Update QuickBooks Desktop" and follow the prompts to install the latest updates.
Reboot All Computers:
- Restart all computers that have QuickBooks installed, including the server hosting the company file.
If these steps don't resolve the issue, professional help is available. Dial +1-800-845-9666 for expert assistance to quickly and effectively resolve QuickBooks Error 6120 and ensure your company's smooth operation.
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