QuickBooks Error Code OL 222 occurs when QuickBooks is unable to read a response from your bank's server, often due to an unsupported character or a problem with the bank's server. Here are the steps to resolve this error:
Steps to Resolve QuickBooks Error Code OL 222
1. Update QuickBooks to the Latest Release
- Open QuickBooks.
- Go to the "Help" menu and select "Update QuickBooks Desktop".
- Click on "Update Now" and then "Get Updates".
- Restart QuickBooks once the updates are downloaded.
2. Download the Latest Bank File
- Log in to your bank's website.
- Download the latest Web Connect (.QBO) file from your bank.
- Save the file to your computer.
3. Rename the .QBO File
- Sometimes renaming the .QBO file can help.
- Right-click the downloaded .QBO file and select "Rename".
- Change the file name to something simple, making sure not to change the .QBO extension.
4. Check for Unsupported Characters
- Open the .QBO file with a text editor (like Notepad).
- Look for any unsupported characters (often displayed as question marks or boxes) and remove them.
- Save the file after making changes.
5. Validate the .QBO File with QuickBooks File Doctor
- Download and run the QuickBooks File Doctor from the Intuit website.
- Use it to check and repair the .QBO file.
6. Import the .QBO File Again
- Open QuickBooks.
- Go to "File" > "Utilities" > "Import" > "Web Connect Files".
- Select the renamed and validated .QBO file and follow the prompts to import it.
7. Contact Your Bank
- If the problem persists, contact your bank to ensure they are aware of the issue and to see if there is a known problem with their server or file format.
8. Contact QuickBooks Support
- If none of the above steps resolve the issue, you may need to contact QuickBooks support for further assistance.
- You can reach QuickBooks support at +1-800-845-9666 for expert help.
Following these steps should help you address QuickBooks Error Code OL 222. If you encounter any issues or need further guidance, feel free to ask!
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