QuickBooks Error OL-301 typically occurs when there's an issue with your bank's server or the financial institution’s connection settings within QuickBooks. Here are steps to resolve this error:
Update QuickBooks: Ensure your QuickBooks software is updated to the latest version.
Check Internet Connection: Verify that you have a stable and working internet connection.
Refresh Online Banking Connection:
- Open QuickBooks and go to the "Banking" menu.
- Select "Bank Feeds" and then "Bank Feeds Center."
- Choose the affected account and click "Refresh Account Info."
Verify Bank Credentials:
- Ensure that your login credentials for your bank are correct.
- Log in to your bank's website to verify that your credentials are working and that there are no alerts or notifications requiring your attention.
Deactivate and Reactivate Bank Feed:
- Go to the "Lists" menu and select "Chart of Accounts."
- Right-click the affected account and select "Edit Account."
- Click on the "Bank Feed Settings" tab and then select "Deactivate All Online Services."
- Click "Save & Close," then reactivate the bank feed by setting up the account for online banking again.
Check Bank's Server Status: Sometimes, the issue might be on your bank's end. Check their website or contact their support to ensure their servers are not down.
Temporary Disable Security Software: Temporarily disable any firewall or antivirus software that might be blocking QuickBooks from connecting to the internet.
If these steps do not resolve the issue, contact QuickBooks support for further assistance by dialing +1-800-845-9666.
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