Articles

QuickBooks Error PS032 typically occurs when there is an issue with downloading or installing payroll updates. This error can be caused by various factors, such as invalid payroll subscription, incorrect billing information, corrupted QuickBooks files, or outdated software. Here are steps to troubleshoot and resolve QuickBooks Error PS032:

Steps to Resolve QuickBooks Error PS032

1. Verify Your Payroll Subscription

• Ensure that your payroll subscription is active.
• Go to the QuickBooks Desktop and navigate to Employees > My Payroll Service > Account/Billing Information.
• Log in to your Intuit account to verify the status of your payroll subscription.

2. Update QuickBooks Desktop

• Ensure that you are using the latest version of QuickBooks Desktop:
  • Go to Help > Update QuickBooks Desktop.
  • Click on Update Now and select Get Updates.
  • Restart QuickBooks and try updating payroll again.

3. Revalidate Your Payroll Service Key

• Sometimes, revalidating your payroll service key can resolve the issue:
  • Go to Employees > My Payroll Service > Manage Service Key.
  • Write down your service key and then remove it.
  • Click on Add and re-enter your payroll service key.
  • Follow the prompts to complete the validation.

4. Check QuickBooks Installation

• Repair your QuickBooks installation to fix any potential issues:
  • Go to Control Panel > Programs and Features (or Add or Remove Programs in older versions of Windows).
  • Find QuickBooks in the list of installed programs.
  • Select QuickBooks and click on Uninstall/Change.
  • Choose the option to Repair QuickBooks, then follow the on-screen instructions.

5. Rename the CPS Folder

• Renaming the CPS folder can help if there are corrupted files:
  • Navigate to the CPS folder in the QuickBooks installation directory (usually located at C:\Program Files (x86)\Intuit\QuickBooks (year)\Components\Payroll\CPS).
  • Right-click the CPS folder and select Rename.
  • Add .old to the end of the folder name (e.g., CPS.old).
  • Try updating payroll again.

6. Check Billing Information

• Ensure that your billing information is correct and up to date:
  • Go to Employees > My Payroll Service > Account/Billing Information.
  • Log in to your Intuit account and verify that all billing information is accurate.

7. Disable UAC (User Account Control)

• Temporarily disable UAC to allow the payroll update to complete:
  • Open the Control Panel and go to User Accounts > Change User Account Control settings.
  • Move the slider to Never notify and click OK.
  • Restart your computer and try updating payroll again.
  • Remember to re-enable UAC after the update is complete.

8. Check Windows Firewall and Antivirus Settings

• Ensure that your firewall or antivirus software is not blocking QuickBooks:
  • Add exceptions for QuickBooks and its related processes in your firewall and antivirus settings.
  • Refer to your firewall or antivirus documentation for instructions on how to add exceptions.

9. Run QuickBooks as Administrator

• Running QuickBooks with administrative privileges can sometimes resolve the issue:
  • Right-click the QuickBooks icon and select Run as Administrator.
  • Try updating payroll again.

10. Contact QuickBooks Support

• If none of the above steps resolve the issue, you may need to contact QuickBooks support for further assistance.
• You can reach QuickBooks support at +1-800-845-9666 for expert help.

Following these steps should help you resolve QuickBooks Error PS032. If you encounter any issues or need further guidance, feel free to ask!