When QuickBooks Point of Sale (POS) fails to open the company file, it can be due to several reasons such as network issues, file path problems, damaged company files, or permission issues. Here are the steps to troubleshoot and resolve this issue:
Steps to Resolve QuickBooks POS Failed to Open Company File
1. Check Network Connection
- Ensure that the server or the computer where the company file is stored is turned on and connected to the network.
- Verify that your workstation can access the server or the computer hosting the company file.
2. Verify Company File Path
- Ensure that the file path to the company file is correct.
- Open QuickBooks POS and go to
File > Company Operations > Open Existing Company. - Verify that the correct file path is selected.
3. Check User Permissions
- Ensure that you have the necessary permissions to access the company file.
- Right-click on the QuickBooks POS icon and select "Run as Administrator".
- Ensure that your user account has full control permissions to the folder where the company file is stored.
4. Rename the .ND and .TLG Files
- The .ND and .TLG files are configuration files that can sometimes cause issues:
- Go to the folder where your company file is stored.
- Look for files with the same name as your company file but with extensions .ND and .TLG (e.g., companyfile.qbw.ND, companyfile.qbw.TLG).
- Rename these files by adding .old to the end of each file name (e.g., companyfile.qbw.ND.old, companyfile.qbw.TLG.old).
- Open QuickBooks POS and try accessing your company file again.
5. Run QuickBooks POS Database Manager
- QuickBooks POS Database Manager can help resolve issues related to the database:
- Open QuickBooks POS Database Server Manager on the server computer.
- Click on "Scan Folders" and add the folder containing your company file.
- Click "Scan" to scan the folder.
- Restart QuickBooks POS and try opening the company file.
6. Repair QuickBooks POS Installation
- Go to "Control Panel" > "Programs and Features" (or "Add or Remove Programs" in older versions of Windows).
- Find QuickBooks POS in the list of installed programs.
- Select QuickBooks POS and click on "Uninstall/Change".
- Choose the option to "Repair" QuickBooks POS, then follow the on-screen instructions.
7. Reinstall QuickBooks POS
- If repairing QuickBooks POS does not resolve the issue, you may need to reinstall the software:
- Uninstall QuickBooks POS from your computer.
- Download the latest version of QuickBooks POS from the Intuit website or use the original installation CD.
- Reinstall QuickBooks POS and try opening the company file again.
8. Check for Windows Updates
- Ensure that your Windows operating system is up to date.
- Go to "Settings" > "Update & Security" > "Windows Update" and check for updates.
- Install any pending updates and restart your computer if required.
9. Check Firewall and Antivirus Settings
- Ensure that your firewall or antivirus software is not blocking QuickBooks POS.
- Add exceptions for QuickBooks POS and its related processes in your firewall and antivirus settings.
- Refer to your firewall or antivirus documentation for instructions on how to add exceptions.
10. Contact QuickBooks Support
- If none of the above steps resolve the issue, you may need to contact QuickBooks support for further assistance.
- You can reach QuickBooks support at +1-800-845-9666 for expert help.
Following these steps should help you resolve the issue with QuickBooks POS failing to open the company file. If you encounter any issues or need further guidance, feel free to ask!
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