If your QuickBooks Payroll won't update, follow these steps to resolve the issue:
Check Internet Connection: Ensure you have a stable internet connection. A weak or disconnected internet can hinder updates.
Verify Service Key: Make sure your payroll service key is correct:
- Go to 'Employees' > 'My Payroll Service' > 'Manage Service Key'.
- Verify and re-enter the service key if necessary.
Update QuickBooks: Ensure QuickBooks is up to date:
- Go to 'Help' > 'Update QuickBooks' > 'Update Now'.
- Install any available updates.
Restart QuickBooks: Sometimes, a simple restart can fix the issue:
- Close QuickBooks and reopen it.
- Try updating the payroll again.
Verify Payroll Subscription: Check if your payroll subscription is active:
- Go to 'Employees' > 'My Payroll Service' > 'Account/Billing Information'.
- Confirm your subscription status.
Check Payroll Service Connection: Ensure the QuickBooks Payroll Service is connected:
- Go to 'Employees' > 'My Payroll Service' > 'Manage Service Key'.
- Ensure the status is active and click 'Edit' to refresh the connection.
Run QuickBooks as Administrator: Right-click the QuickBooks icon and select 'Run as Administrator' to give it the necessary permissions.
Clear Cache: Clear your browser cache if you use QuickBooks Online or clear temporary files if you use QuickBooks Desktop.
Configure Firewall Settings: Ensure your firewall or antivirus isn’t blocking QuickBooks.
- Go to the Control Panel and configure your firewall settings to allow QuickBooks connections.
If these steps do not resolve the issue, contact QuickBooks support at +1-800-845-9666 for further assistance.
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