If payments are not correctly linked to invoices in QuickBooks, follow these steps to resolve the issue:
Open the Customer Payment:
- Go to the "Customers" menu and select "Receive Payments."
- Find the payment in question and open it.
Match Payment to Invoice:
- In the "Receive Payments" window, select the appropriate customer.
- Check the box next to the invoice(s) the payment should be applied to.
Apply Credits:
- If there are any unapplied credits, ensure they are properly allocated to the correct invoices.
Save and Close:
- After matching the payment to the invoice(s), click "Save and Close."
Reconcile Accounts:
- Regularly reconcile your accounts to ensure all payments and invoices are correctly matched.
Review Reports:
- Run the "Customer Balance Detail" report to verify that payments are applied correctly.
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By following these steps, you can ensure that payments are correctly linked to the corresponding invoices in QuickBooks.
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